Help center

Answers for buyers, tenants, owners and agencies

Buyers & renters

On the search page choose the deal type, city, district, budget, size and features. You can see results on the map and sort by price or price per m².

In map view, move the map to the area you want and tap "Search this area". "Near me" asks for your location and shows listings within about 2 km; your location is not stored.

Yes; sign in with your mobile number and tap "Save search". Every new listing that matches is sent to you by SMS.

Every listing and project page has the agent's number and a message form. Your message goes straight to the agency's panel.

Pick up to four listings with the compare button to see price, size, price per m², features and deed side by side.

Owners

Fill in the "List your property" form on an agency's page. An agent will call you to visit and price it.

It uses similar listings in the area and shows a range and a confidence level. Ask an agent for a firm price.

The commission calculator under Tools works out each side's fee from the deal type and amount. The agency confirms the final rate.

Tenant portal

If an agency manages your rental, you receive a private portal link by SMS. It shows installments, payments and repair requests.

Each installment in the portal has a "Pay online" button (when the agency has a payment gateway). The payment is recorded for the agency instantly.

In the portal, fill in the repair request with a title and description. The agency is notified and you see the scheduled date there.

Agencies

Sign up in the panel, add your agency details and logo, and try every feature free for 14 days. The getting-started guide on the dashboard walks you through.

For independent agents: listings and customers, an agency page and listings on the website, and smart matching, free with no time limit (within usage limits).

In Settings › Team, add them by mobile or e-mail with a role (manager, agent, viewer). Multi-branch agencies can limit agents to their own branch.

Listings set to "show on website" appear in Bongahino search and on your agency page; the exact address and owner details are never published.

Yes; use "Import from Excel" on the customers page. Duplicate numbers are detected and merged.

Get your invitation link on the subscription page. Agencies joining with it get 10% off their first purchase and you get 30 free days after they pay.

Subscription & billing

In the panel › Subscription choose a plan and period (monthly, or yearly with a discount) and pay through the bank gateway. It is extended immediately.

Yes; every payment has an official numbered invoice with VAT in the payment history, ready to print.

When buying, enter the code in the checkout window and tap "Apply"; the final amount is shown before you pay.

Nothing is deleted. The panel becomes read-only until you renew or choose the free plan.

API & integrations

With an API key (Settings › API & webhooks) you can show your published listings and projects on your own website or app and send leads into the panel.

Events such as new listings, website leads, signed contracts and payments are sent to your server instantly, signed with HMAC, to keep a CRM or other systems in sync.

Security & privacy

Traffic is encrypted, every agency only sees its own data, tokens and keys are encrypted or hashed, and important changes are kept in an audit log.

Each party confirms their identity with an SMS code, and the document fingerprint, time and IP address are recorded; any later change invalidates the signatures.

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